Insurance Council of Australia Assists NSW Flood Claimants

In response to the devastating floods that swept across New South Wales' Mid North Coast in May, the Insurance Council of Australia (ICA) is taking proactive steps to support the affected residents.

Insurers, organised by the ICA, will be meeting with flood victims in Kempsey, Taree, and Port Macquarie to provide guidance and support as they navigate their insurance claims.

This initiative is part of a broader effort to address the aftermath of a disaster that has generated approximately 13,200 claims, with overall costs amounting to $235 million.

The consultations aim to clarify the claims process for attendees, offering insights into dispute resolution and recovery support. This engagement seeks to empower residents by equipping them with the necessary information to expedite their claim settlements, thereby facilitating their return to normalcy after the calamity.

The community sessions are scheduled at accessible locations as follows:

Oddfellows Hall in West Kempsey on September 16, from 9am to 5pm
Manning Uniting Church in Taree on September 17, from 9am to 5pm
Panthers Port Macquarie in Port Macquarie on September 18, from 9am to 5pm

Those interested in attending these sessions can register to ensure their participation.

This initiative by the ICA is significant as it addresses the urgent need for direct communication between insurers and claimants, an area that often becomes a source of frustration and confusion in the aftermath of natural disasters. By facilitating one-on-one discussions, these sessions are expected to provide much-needed clarity and reassurance to those still grappling with the impact of the floods. Furthermore, they underscore the commitment of insurers to support affected communities and demonstrate a tangible effort to improve customer relations and service standards.

Looking ahead, the outcomes of these consultations could set a precedent for how insurance claims are managed following natural disasters in Australia. Success in this endeavour might prompt the ICA to adopt similar initiatives in future events, fostering a more resilient and responsive insurance sector. Additionally, insights gained from these interactions could drive enhancements in claims handling processes and policies, ultimately benefiting consumers across the nation. The engagement also highlights the need for ongoing dialogue between residents and insurers, potentially leading to more streamlined and effective responses to future incidents.

Published:Tuesday, 9th Sep 2025
Source: Paige Estritori

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Knowledgebase

Subrogation:
An insurance carrier may reserve the "right of subrogation" in the event of a loss. This means that the company may choose to take action to recover the amount of a claim paid to a covered insured if the loss was caused by a third party.

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