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Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

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Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Real Estate Agents Insurance Articles

Navigating the Risks: Essential Insurance Solutions for Real Estate Agents
Navigating the Risks: Essential Insurance Solutions for Real Estate Agents
In the dynamic world of real estate, managing risks is as crucial as closing a sale. Real estate agents in Australia constantly navigate a landscape full of potential pitfalls, from market fluctuations to client disputes. Understanding these risks and having strategies to manage them is essential for a successful career. - read more
Top 5 Risk Management Strategies Every Real Estate Agent Should Know
Top 5 Risk Management Strategies Every Real Estate Agent Should Know
In the ever-changing world of real estate, understanding and managing risks are crucial tasks for any real estate agent. From fluctuating market conditions to regulatory shifts, several elements can affect the value and profitability of property investments. Effective risk management practices are essential for protecting assets and ensuring long-term success in this dynamic industry. - read more
Common Insurance Pitfalls for Real Estate Professionals
Common Insurance Pitfalls for Real Estate Professionals
As a real estate professional, safeguarding your business through adequate insurance is crucial. The real estate industry is fraught with risks, from property damage to client disputes, and insurance serves as a safety net, ensuring that you're protected against unforeseen circumstances. - read more
Understanding Income Protection Insurance for Real Estate Professionals
Understanding Income Protection Insurance for Real Estate Professionals
Income protection insurance is designed to provide financial support if you're unable to work due to illness or injury. It ensures a portion of your income continues to be paid during times when you cannot earn. This type of insurance acts as a safety net, offering peace of mind by securing your financial stability during challenging times. - read more
Common Real Estate Risks and How to Mitigate Them with Insurance
Common Real Estate Risks and How to Mitigate Them with Insurance
In the vibrant world of real estate, understanding and managing risks is crucial for success. Real estate agents face a variety of risks that can impact their reputation, financial stability, and client relationships. Navigating these risks effectively is essential for maintaining a thriving business and ensuring client satisfaction. - read more

Insurance News

Rising Insurance Costs Amidst Climate Change: What Homeowners Need to Know
Rising Insurance Costs Amidst Climate Change: What Homeowners Need to Know
06 Dec 2025: Paige Estritori
Australian homeowners are experiencing significant increases in home insurance premiums, largely due to the escalating risks associated with climate change. Recent analyses reveal a national average premium hike of 14%, translating to an additional $343 annually for policyholders. This trend underscores the growing financial burden on homeowners as extreme weather events become more frequent and severe. - read more
Competitive Market Dynamics Drive Down Construction Insurance Costs
Competitive Market Dynamics Drive Down Construction Insurance Costs
06 Dec 2025: Paige Estritori
The Australian construction insurance market has entered a notably softer phase in 2025, characterized by a significant reduction in premiums across various lines. This shift is primarily attributed to increased competition among insurers, offering clients more options and driving down costs. - read more
QBE Insurance Faces Market Challenges with Slower Premium Growth
QBE Insurance Faces Market Challenges with Slower Premium Growth
28 Nov 2025: Paige Estritori
QBE Insurance Group, Australia's largest insurer by market value, recently reported a slowdown in premium rate growth, leading to a significant decline in its share price. The company's global average premium rate increased by only 1.5% in the nine months leading up to September 30, 2025, a decrease from the first-half pace. This deceleration is primarily attributed to slower growth in business property insurance prices. - read more
EQT's Bid to Acquire AUB Group: Implications for the Insurance Sector
EQT's Bid to Acquire AUB Group: Implications for the Insurance Sector
28 Nov 2025: Paige Estritori
In a significant move within the Australian insurance industry, Swedish private equity firm EQT has extended a takeover offer for AUB Group, valuing the company at A$5.25 billion. This proposal includes a price of A$45 per share, representing a 25.1% premium over AUB's last closing price. Following the announcement, AUB shares surged up to 11% to A$39.95, though they remained below the offer price. - read more
Australian Insurers Report Record Profits Amid Market Dynamics
Australian Insurers Report Record Profits Amid Market Dynamics
28 Nov 2025: Paige Estritori
Australia's general insurance industry has reported a return on equity (ROE) of 19% for the 2025 financial year, marking the highest in a decade. This impressive performance is attributed to a combination of factors, including benign weather conditions, strong investment gains, and the continued flow-through of premium increases. - read more

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Knowledgebase
Incontestability Clause:
A provision in a life insurance policy that prevents the insurer from voiding coverage due to a misstatement by the insured after a certain period.