Real Estate Agents Insurance Online :: News
SHARE

Share this news item!

Unprecedented Spike in Mental Health Claims Puts Pressure on Super Funds

Calls for Faster Payouts Amid Rising Mental Health Insurance Claims

Unprecedented Spike in Mental Health Claims Puts Pressure on Super Funds?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Australian superannuation funds are grappling with an unprecedented surge in mental health-related insurance claims, leading to calls for expedited payouts and enhanced support for affected individuals.
Recent data reveals that mental health conditions have become the leading cause of total and permanent disability (TPD) claims, with insurers paying out over $2.2 billion for retail mental health claims in 2024.

The Council of Australian Life Insurers (CALI) reports that mental health TPD claims now account for one-third of total claims paid, with a significant increase observed among individuals in their 30s. This trend highlights the growing impact of mental health issues on the workforce and the financial strain it places on insurance systems.

Consumer advocates have raised concerns about delays in processing these claims, noting that some individuals are waiting years for payouts. Such delays can exacerbate financial hardships and hinder recovery efforts for those affected. There is a pressing need for super funds and insurers to streamline their claims processes and provide timely support to claimants.

For real estate professionals, this situation underscores the importance of income protection and disability insurance. The nature of the real estate industry, with its reliance on commissions and fluctuating income, makes it essential for agents and property managers to have robust insurance coverage that includes mental health provisions.

Additionally, real estate businesses should consider implementing mental health support programs for their employees. Promoting a healthy work environment and providing resources for mental well-being can help in preventing issues that may lead to long-term disability claims.

In conclusion, the surge in mental health insurance claims presents a significant challenge for Australian super funds and insurers. Addressing this issue requires a collaborative effort to improve claims processing times, enhance support systems, and promote mental health awareness across all sectors, including the real estate industry.

Published:Thursday, 7th May 2026
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Rate this article

0 Comments

No comments yet. Be the first to share your thoughts.

Insurance News

Ransomware Reporting Adds a New Layer to Agency Risk Planning
Ransomware Reporting Adds a New Layer to Agency Risk Planning
16 Sep 2026: Paige Estritori
Australia's ransomware payment reporting regime is now a practical compliance issue for many businesses, and real estate agencies should not assume it sits outside their risk planning. The rules require certain organisations to report ransomware or cyber extortion payments within a short timeframe after payment is made. While not every small agency will fall within the reporting threshold, the change is a clear signal that cyber incidents are being treated as governance, legal and insurance events, not just technology failures. - read more
What the Latest Insurance Market Data Means for Agency Renewals
What the Latest Insurance Market Data Means for Agency Renewals
09 Sep 2026: Paige Estritori
APRA’s latest general insurance performance data is a useful reminder that insurance pricing is being shaped by more than one factor. While headline profitability across the sector has improved compared with the more volatile years of heavy natural catastrophe losses, insurers are still managing higher repair costs, reinsurance expenses, claims inflation and risk selection pressures. For real estate agencies, that means renewal conversations are unlikely to be only about last year’s premium versus this year’s premium. - read more
Broker Code Changes Keep Insurance Transparency in Focus
Broker Code Changes Keep Insurance Transparency in Focus
02 Sep 2026: Paige Estritori
Australia’s insurance broking sector is continuing to sharpen its focus on transparency, service standards and conflict management as work progresses on an updated Insurance Brokers Code of Practice. For real estate agencies, this is more than an industry governance issue. It goes directly to how agency owners understand their cover, compare options, assess exclusions and respond when a claim needs to be lodged quickly. - read more
Stronger Insurance Code Signals Better Claims Expectations
Stronger Insurance Code Signals Better Claims Expectations
26 Aug 2026: Paige Estritori
The latest stage of Australia’s general insurance code debate is not just a matter for insurers. For real estate agencies, it is an extension of an ongoing story about how policies are sold, explained and tested when something goes wrong. - read more
Emergency Services Levy Reform: What Agencies Should Watch
Emergency Services Levy Reform: What Agencies Should Watch
19 Aug 2026: Paige Estritori
New South Wales’ move to shift emergency services funding away from insurance premiums and towards a broader property-based model is more than a state tax story. For real estate agencies, it is a timely reminder that insurance pricing is influenced by several moving parts, some visible on a renewal notice and others buried in the background. - read more


Real Estate Agents Insurance Articles

Common Insurance Pitfalls for Real Estate Professionals
Common Insurance Pitfalls for Real Estate Professionals
As a real estate professional, safeguarding your business through adequate insurance is crucial. The real estate industry is fraught with risks, from property damage to client disputes, and insurance serves as a safety net, ensuring that you're protected against unforeseen circumstances. - read more
Navigating the Risks: Essential Insurance Solutions for Real Estate Agents
Navigating the Risks: Essential Insurance Solutions for Real Estate Agents
In the dynamic world of real estate, managing risks is as crucial as closing a sale. Real estate agents in Australia constantly navigate a landscape full of potential pitfalls, from market fluctuations to client disputes. Understanding these risks and having strategies to manage them is essential for a successful career. - read more
Professional Indemnity Insurance for Real Estate Agents in Australia
Professional Indemnity Insurance for Real Estate Agents in Australia
Professional indemnity insurance can help real estate agents, property managers and agency owners respond to claims alleging professional mistakes, negligence or misleading advice. This guide explains what it may cover, common exclusions and key policy features to review in Australia. - read more
Understanding Income Protection Insurance for Real Estate Professionals
Understanding Income Protection Insurance for Real Estate Professionals
Income protection insurance is designed to provide financial support if you're unable to work due to illness or injury. It ensures a portion of your income continues to be paid during times when you cannot earn. This type of insurance acts as a safety net, offering peace of mind by securing your financial stability during challenging times. - read more
Insurance Considerations for Property Managers in Australia
Insurance Considerations for Property Managers in Australia
Property managers face insurance exposures that go beyond standard real estate sales work, including tenant interactions, maintenance coordination, rent handling, entry notices, complaints and landlord communications. This guide explains the main insurance issues Australian property managers should understand. - read more

Knowledgebase
Coinsurance:
A percentage of the cost of a covered healthcare service that you pay after you have paid your deductible.