ACCC Strengthens Position Against Broker Commissions

1

The issue stems from the practice where broker commissions are often based on premium amounts, potentially discouraging brokers from pursuing more cost-effective coverage or options that pay lower or no commissions for clients. Despite full disclosure of such remuneration to consumers, the ACCC argues that the inherent conflict remains problematic.

ACCC Chair Gina Cass-Gottlieb, in the submission, underlined that while some consumers might resist an upfront fee akin to commissions, the transition challenges away from conflicted remuneration models do not justify retaining exemptions permitting them. This echoes a broader reform ethos initiated by the federal government in 2023, stipulating that brokers must secure client consent to receive commissions when providing personal advice.

NSW Fair Trading, in its independent review of strata sector practices, has also highlighted the need for the broking code of practice to enhance commission practices. Commissioner Natasha Mann advocates for bolstered disclosure obligations, promoting transparency in brokers' remuneration and ownership structures, coupled with robust compliance monitoring mechanisms.

Further perspectives include those from consultant John Trowbridge, who supports the continuation of commissions but emphasizes the necessity for brokers to transparently disclose all commission-related earnings. Trowbridge also suggests that the National Insurance Brokers Association offer guidelines to elucidate conflict management and fiduciary responsibilities within the industry.

The WA Small Business Development Corporation has expressed support for widening the disclosure requirements scope, advocating for the inclusion of small businesses. By aligning with the Australian Financial Complaints Authority rules, small enterprises, often with limited resources, stand to benefit from an expanded definition that enhances clarity on financial incentives influencing broker services.

The industry awaits further developments from the review, led by Phil Khoury, as its submission deadline approaches.

Published:Friday, 2nd May 2025
Source: Paige Estritori

Share this news item:

Insurance News

Clear

Footballer's Injury Claim Denied by AFCA Due to Policy Limitations 30 May 2025: Paige Estritori A female football player has faced disappointment after her claim for physiotherapy expenses was denied by her insurer, AIG Australia. The athlete's claim was linked to a disorder in her right ankle, identified as osteochondritis dissecans after doctors conducted an X-ray. - read more

NSW Premier Urges Speedy Action on Flood Claims as Industry Expands Support 30 May 2025: Paige Estritori The New South Wales Premier, Chris Minns, is urging insurance companies to expedite the processing of flood claims as the number of affected policyholders grows. In response to the ongoing natural disaster, the insurance industry has opened a second hub to provide assistance. - read more

Insurer Ordered to Refund GAP Premium After Unfair Sale 28 May 2025: Paige Estritori A significant decision has been made as an insurer, Eric Insurance, is required to refund a consumer for a Guaranteed Asset Protection (GAP) policy deemed unfairly sold 13 years ago. The policy stemmed from a $31,000 vehicle loan, and the consumer argued that misleading practices influenced this purchase. - read more

Acenda Extends Premium Relief to Customers Affected by NSW Floods 28 May 2025: Paige Estritori In response to the severe flooding in New South Wales, Acenda has rolled out a suite of supportive measures for its customers. The life insurer's initiatives aim to mitigate the financial burden faced by affected individuals and families during this challenging period. - read more

QBE Amplifies Cybersecurity Initiatives in Response to Rising Threats 26 May 2025: Paige Estritori In an era where cyber threats are intensifying and regulatory demands are escalating, insurance giant QBE is significantly enhancing its support for brokers and their clientele. This decisive action was highlighted at a recent cyber insights event held in Sydney. - read more